About this event
Customer Experiences are different now and traditional approaches to customer service made need a refresh. Can we maintain great customer service while working remotely and managing the COVID crisis? You bet we can. From time-tested to cutting-edge, we will explore the Customer Service Skills your team needs to shine as a team while we continue to adjust to Remote Working.
Maintaining a service culture and developing a service mindset helps cement solid relationships, not just with external customers, but internal ones too.
In this interactive workshop participants will review the core skills and attitudes every individual should have, regardless of your industry or position within the organization. The course includes a Customer Service Self-assessment and Team Development tools.
Key Learning Points:
Challenges and Opportunities for Remote Customer Service Creating 5-Star Customer Service Both Internally and Externally The Three Dimensions of Customer Service (Human/Business/Hidden) Dealing with Difficult People and Situations Healing Customer Relationships.
Register at http://cascadeemployers.com/