About this event
We tend to think that only people who interface with customers need to know
customer service skills, but everyone has two jobs: the one they were hired
to do and customer service. Creating a service culture and developing a
service mindset in all employees helps cement solid relationships; not just
with external customers, but internal ones, too.
In this interactive workshop participants will learn the core skills and
attitudes every individual should have, regardless of your industry or your
position within the organization.
Topics include:
Bill Swift
Creating 5 star customer service both internally and externally
Connecting with customers; dealing with difficult people; and,
Repairing customer relationships.
Register at http://cascadeemployers.com